The National Insurance Office wishes to advise members of the public that due to the COVID-19 pandemic, they should seek to conduct business online wherever possible to limit physical interaction. Please submit your claims in our drop-boxes which are conveniently located at the Frank Walcott Building and the E. Humphrey Walcott Building. However, as an essential service of government, the Office will remain open for the cashing of pension cheques, payment of contributions, customer service emergencies and the collection and return of forms including direct deposit forms.
Visitors to the Frank Walcott Building and the E. Humphrey Walcott Building are reminded that the following COVID-19 protocols remain in effect:
- Temperature testing on entry
- Sanitizing of hands on entry and internally
- Physical distancing of at least 3 feet
- Cloth face masks (mouth and nose must be covered) or shield
The National Insurance Office would like to take this opportunity to remind members of the public how to utilize its online services and have any matters addressed using the information below.
Unemployment Claims
Employers
Employers should kindly note that the NIS legislation requires that where an employer terminates the services of an employee, the employer MUST give a Termination of Services/Lay-off Certificate to the employee on the date of termination and send a copy to the National Insurance Office within one week of the date of termination.
Where an employee terminates his/her services, the employer MUST submit the copy of the Termination of Services/Lay-off Certificate to the National Insurance Office within 2 weeks of the date of termination.
Employers should send the copy of the Termination of Services/Lay-off Certificates to customer.service@bginis.gov.bb ONLY.
Please note that unemployment is an individual benefit. An employee must complete his / her own claim form and submit it to employeeU3forms@bginis.gov.bb. Employers should not attempt to apply for unemployment BENEFIT on behalf of their employees.
Employees
Employees who wish to submit a claim for Unemployment BenefitMUST complete the claim form which can be downloaded from our website www.nis.gov.bb. The completed claim along with the Termination of Services/Lay-off Certificate MUST be submitted to employeeU3forms@bginis.gov.bb. In the event that the employer has not given a Termination of Services/Lay-off Certificate, you MUST still complete the online claim form. The form MUST be submitted within 2 weeks of the date of termination/lay-off.
Employees should submit their Termination of Services/Lay-off Certificate and claim forms to employeeU3forms@bginis.gov.bb. ONLY. Please note one (1) attachment is allowed per email.
Renewal of Unemployment/Declaration
Employees must complete the online Unemployment Declaration Form every three (3) weeks from the date of submission of the claim until re-employment.
Re-employment
Employees should complete the Date of re-employment section of the Unemployment Declaration Form online, in the event they have returned to work.
All Other Claims
Customers are required to use the drop-box facilities at the north and south sides of the Frank Walcott Building to submit their claim forms (including severance). (The south side drop-box is located roadside just before the entrance to the car park). A drop-box is also located at the E. Humphrey Walcott Building.
Wire Transfers
For NIS contributions paid by wire transfer, customers should provide the following information to wiretransferpayments@bginis.gov.bb:
- Account Number
- Name of Account
- Address
- Swift code
- Bank Name and Address
- Employer National Insurance Number
- The value and amount of the wire
- Period (please specify the contribution period(s) the payment will be settling and whether any interest is included)
- Actual date sent
The contribution schedule should be forwarded in either manual format or electronically via the NIS Portal.
Contribution Schedules
Employers should submit their contribution schedules via the NIS Online Portal and make their payments through the EZpay+ facility.
To access the Online Portal, employers can register by:
• Visiting the official website www.nis.gov.bb
• Downloading the Employer Online Social Security Form and completing it
• Ensuring the company stamp is affixed
• Scanning and sending the completed form to earnings@bginis.gov.bb.
The NIS Online Portal also offers employers additional benefits such as viewing the details of earnings reported, reviewing and correcting any errors and checking the balance of contributions paid.
Payment of Contributions
To make payments by credit card or direct debit:
• Go to www.gov.bb and click on the EZPay+ icon,
• Create an account and
• Add National Insurance to the service account. A help link is also located on the page to assist employers with the submission of schedules.
NIS Online Portal
Employees who register with the NIS Online Portal can also benefit by checking to see if their contributions are entered in a timely manner, review the status of claims and benefit payments, update contact information and get an estimation of benefits.
To register online, you must have your identification documents up-to-date with our Registration department, as the system will require your national registration number along with a birth certificate or a passport number before you are allowed to register online. You must also have a valid e-mail address on record.
Visit the registration link here https://portal.bginis.gov.bb/webdynpro/resources/sap.com/home~register/Register
OR
Download the Employee Online Social Security Form from the NIS website or the link https://www.nis.gov.bb/national-insurance-forms/, complete and submit it to the Customer Service Desk or use the drop-box provided.
Compliance
Employers, employees and self-employed persons can contact the NIS Inspectors in the Compliance Section at telephone 431-7400, extensions 1403 to 1417 regarding queries and matters related to compliance.
Clearance Certificates
Customers applying for clearance certificates should do so via the official email address: clearances@bginis.gov.bb. You are required to provide your NIS number, the purpose of the clearance certificate and upload a signed letter. The approved clearance certificate will be returned via email.
Severance
Contact with customers will be by appointment only. Emails can be sent to SeveranceDepartment@bginis.gov.bb. Appointments will commence during regular Customer Service Hours between 8:30am and 3:30pm.
Employers
Queries can be addressed via telephone number 431-7400 Ext. 1501 to 1509.
Application forms for Rebates can be placed in the drop box located at the Frank Walcott Building with the required documents.
Registration
Customers should use the drop box only. No original documents should be placed in this box. Customers should leave certified copies of their originals and ensure when they complete application forms that updated contact information, which includes telephone numbers and addresses is provided. The completed registration cards will be mailed to them.
Collections
For queries on contribution payments, please e-mail Lee-Ann.Mayers-Franklyn@bginis.gov.bb or Jayde.Bourne@bginis.gov.bb.
Queries
Queries will continue to be facilitated through our Contact Centre using the NIS Telephone number, 467-4647 or e-mail us at customer.service@bginis.gov.bb.
Contact Numbers
PBX: 431-7400
Customer Service: 467-4647
Unemployment: 431-7400 Ext. 1763/64/65/66/67/68
Pensions: 431-7400 Ext. 1800/ 1802 / 1803 / 1824
Short-term Benefits: 431-7400 Ext. 1744 / 1808 / 1812 / 1813
Earnings & Schedules: 431-7400 Ext. 2500
Employer Schedules: 431-7400 Ext. 2502 / 2503 / 2510
Compliance & Inspectorate: 431-7400 Ext. 1401 to 1417
Severance: 431-7400 Ext. 1501 to 1509
Registration: 431-7400 Ext. 1601 to 1606
Online Portal: 431-7400 Ext. 2540
Accounts: 431-7400 Ext. 1200
Collections: 431-7400 Ext. 1300
E-mail Addresses
Unemployment Benefit (Employee Only)
This email address is for employees only to upload their termination certificates (employee U3 forms)
Employees may subsequently complete the Unemployment Declaration Form online at https://www.nis.gov.bb/digital-forms/unemployment-declaration/ until the unemployment benefit ends.
Online Portal
Re-employment
Complete and submit the Re-employment of Employees Form online at https://www.nis.gov.bb/digital-forms/unemployment-declaration/ online.
Termination of Services/Lay-off Certificates (Employer Only)
customer.service@bginis.gov.bb
Employers may also complete and submit the Termination of Services/Lay-off Certificates online at https://www.nis.gov.bb/digital-forms/termination-of-services/.
Direct Deposit Forms
Complete and submit the Direct Deposit Form online at https://www.nis.gov.bb/digital-forms/banking-details/.
Or submit scanned copies of the completed Direct Deposit Form along with the header of bank or credit union statement to Directdepositforms@bginis.gov.bb.
Wire Transfers
wiretransferpayments@bginis.gov.bb
Contribution Schedules
All Other Queries
customer.service@bginis.gov.bb
The National Insurance Office thanks you for your co-operation and urges you to continue to maintain healthy and hygienic practices.
