About - COVID-19

The following measures are designed to ensure that the NID maintains its core business (the payment of benefits) and other services to the public:

Unemployment Claims
Those persons claiming unemployment since March 23rd, 2020 when our online facility became available, are required to submit the Termination of Services/ lay-off Certificate ONLYto employeeU3forms@bginis.gov.bb. However, three weeks following the date of submission of your Termination/lay-off certificate, you are required to complete the unemployment declaration form online.

Those persons who have been receiving unemployment prior to March 23rd, 2020 when our online facility became available, must complete the online  Unemployment Declaration Form every 3 weeks to declare their status.

If you have been re-employed, you must return the claimant card and indicate that you have returned to the workforce.

Alternatively, a drop box will be provided at the E. Humphrey Walcott Building.

Employers are also advised to submit their copy of the U3 forms to customer.service@bginis.gov.bb.

All Other Claims
Customers are required to use the drop-box facilities at the north and south sides of the Frank Walcott Building to submit their claim forms (including severance). (The south side drop-box is located roadside just before the entrance to the car park).

Contribution Schedules
Employers should submit their contribution schedules via the NIS Online Portal and make their payments through the EZpay+ facility.

To access the Online Portal, employers can register by:
• Visiting the official website www.nis.gov.bb
• Downloading the Employer Online Social Security Form and completing it
• Ensuring the company stamp is affixed
• Scanning and sending the completed form to earnings@bginis.gov.bb

The NIS Online Portal also offers employers additional benefits such as viewing the details of earnings reported, reviewing and correcting any errors and checking the balance of contributions paid.

Payment of Contributions
To make payments by credit card or direct debit:
• Go to www.gov.bb and click on the EZPay+ icon,
• Create an account and
• Add National Insurance to the service account. A help link is also located on the page to assist employers with the submission of schedules.

Compliance
Employers, employees and self-employed persons can contact the NIS Inspectors in the Compliance Section at telephone 431-7400, extensions 1403 to 1417 regarding queries and matters related to compliance.

Clearance Certificates
Customers applying for clearance certificates may do so via the official email address: clearances@bginis.gov.bb. You are required to provide your NIS number, the purpose of the clearance certificate and upload a signed letter.
The approved clearance certificate will be returned via email.

Registration
Employers, the self-employed and individuals registering for a NIS number should place the completed registration form along with the required original documents in a sealed envelope. The envelope should be clearly marked Registration Documents and your contact details should be enclosed so that you can receive e-mail notification for collection. The envelope should be deposited in our dropbox.

Collection of Documents
Customers using this service can collect their documents and receive their NIS number within two (2) working days from our Front Desk.

Direct Deposit
Claimants of NIS benefits with bank or credit union accounts (Barbados Public Workers’ Co-operative Credit Union Ltd., City of Bridgetown Co-operative Credit Union Ltd., Barbados Workers Union Co-operative Credit Union Ltd.) can download the NIS Direct Deposit form from the NIS website, complete scanned copies of the Direct Deposit Form and the header of the bank statement and submit them to customer.service@bginis.gov.bb. Our commercial banks and credit union partners are fully supportive of the payment of benefits by electronic means. Please complete the Direct Deposit Form and submit it to the NIS.

Cashing of Cheques
In keeping with the Ministry of Health’s protocol with respect to Social Distancing, please note that those persons who will be cashing cheques at the NIS must observe the protocol, which will be strictly instituted.

Health and Safety
The National Insurance Department urges you to use the ONLINE facilities provided wherever possible. In the event that you must visit the NID, please follow the Health and Safety measures which are intended to reduce the possible spread of COVID-19 and protect our staff and our customers.

Queries
Queries will continue to be facilitated through our Contact Centre using the NIS Telephone number, 467-4647 or e-mail us at customer.service@bginis.gov.bb.

The National Insurance Department thanks you for your co-operation and urges you to continue to maintain healthy and hygienic practices.